AOG Services Policy & Procedure

AOG SERVICES POLICY & PROCEDURE

AIE, Inc. understands that when our customers’ aircraft becomes grounded, they are losing time and money. To help solve this issue, AIE Inc. offers AOG services around the clock. Depending on service rendered or the severity of the repair will influence the cost AOG service. To smooth the process and to better serve our customer individual needs we request that you fill out our Repair Form and AOG Policy Form.

Please Understand

AOG (Aircraft on Ground) is for emergency repair or service needed as soon as possible. AOG services can be based upon working or testing your aircraft/unit as soon as possible during normal business hour, after normal business hours, or on weekends.

To acquire about AOG services please read below, fill out the repair form and AOG Services Policy and fax to 951.677.0701 or email to rengelman@aieinc.com.

  • Normal business hours are Monday-Friday 8:00 AM-4:30 PM PST, excluding holidays.
  • AOG service fee is quoted per request and pricing is determined according to the specific services needed.
  • The purchaser is responsible for all costs due at the time of service, unless other arrangements have been made.
  • All AOG transactions are final and non-refundable, including services required for warranty items.
  • Prior to services rendered, this form must be signed and returned to AIE, Inc.
  • We will NOT provide AOG services without a signed AOG Policy Form.

AIE, Inc. has been a leader in avionics, instruments, and electronics for repair and installation since 1984. In 2015, we moved into our new facility that offers a 23,000 square foot hangar located at the French Valley Airport in Murrieta, CA.

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